Last updated: 9 September 2026

Transfer terms

2026-09-09-transfer-v1

Provider and booking

MUBER TRAVEL TURİZM TİCARET LİMİTED ŞİRKETİ, Merkez Mahallesi, Ali Galipbey Caddesi, Ekşioğlu İşhanı No: 16, İç Kapı No: 29, Gaziosmanpaşa / İstanbul, Türkiye. Contact: info@mubertravel.com. A website submission is a request, not confirmation of availability. The service becomes confirmed when our team sends written confirmation. All journey times are Türkiye local time (UTC+3). Requests must be submitted at least two hours before pickup.

Price and payment

The confirmed route, vehicle category, extras, discount and total are stated in your confirmation. Online card payment is not yet available; no card is charged by this form. Cash payment is made in the agreed currency. No deposit or late-cancellation deduction is imposed by these terms unless separately disclosed and expressly agreed before confirmation.

Cancellation

Cancellation received at least 24 hours before the confirmed pickup time is free; any amount collected for that service is refundable. Contact us using the booking reference. A later cancellation is reviewed individually; these terms do not impose an automatic penalty. Mandatory refund rights remain unaffected.

Meeting and no-show

Follow the written meeting instructions and provide an operational telephone number. If you cannot find the driver, contact our support before leaving. Any included waiting period and additional waiting tariff must be disclosed and accepted in the written confirmation. A no-show review requires the driver’s arrival record, elapsed waiting and contact attempts, followed by operations review. A driver’s absence is not a passenger no-show.

Flight information

Provide the correct flight number and travel date and inform us of delays, cancellation or diversion. Automated flight data may be unavailable or delayed. If the flight airport differs from your transfer point, our team will contact you to resolve it; continuing does not confirm a changed airport. Revised pickup or airport changes require written agreement and availability.

Traffic and disruption

Maps and journey times are estimates. Allow sufficient time for airline check-in. Road closures, extraordinary weather and third-party incidents may require a safe alternative route. We will inform you and seek a practical solution. Ordinary operational failures are not automatically treated as force majeure; mandatory liability is preserved.

Vehicle and interrupted service

Images represent a category, not a guaranteed make or individual vehicle. A replacement must preserve the agreed capacity and service standard or be agreed with you. In a breakdown or interruption we will seek suitable replacement transport. If the agreed service cannot be provided, applicable refund and consumer remedies remain available.

Passengers, luggage and safety

Declare passenger numbers, large luggage and child-seat needs accurately. Vehicle and safety limits cannot be exceeded. Unsafe conduct, smoking and unlawful items are prohibited. Claims for damage or exceptional cleaning must be supported by evidence and a reasonable documented cost, not an undisclosed automatic card charge.

Route changes and extras

Quoted tolls and extras are included in the shown total. Extra stops, a different destination or customer-requested route changes require an agreed additional price before supply. Safety-related routing does not authorise an undisclosed charge.

Records and rights

Keep your reference and contact support promptly about concerns. The accepted terms version is stored with the request; later changes do not alter it. Personal data is processed under our privacy notice. Nothing excludes mandatory consumer rights or liability that cannot lawfully be excluded. Statutory complaint and court procedures remain available.