Last updated: 5 October 2026
Distance Passenger Transport and Service Agreement
Booking information, payment, waiting, cancellation and refund terms. Version: 2026-10-05-distance-transfer-v3
1. Parties and scope
The provider is MUBER TRAVEL TURİZM TİCARET LİMİTED ŞİRKETİ (Muber Travel); the customer is the booking holder in the booking summary. Address: Merkez Mahallesi, Ali Galipbey Caddesi, Ekşioğlu İşhanı No: 16, İç Kapı No: 29, Gaziosmanpaşa / Istanbul, Türkiye. TÜRSAB agency number: 16477. Tax office: GAZİOSMANPAŞA; tax number: 6232053732; MERSİS: 0623205373200001. Contact: info@mubertravel.com; bookings and cancellation: booking@mubertravel.com, +90 530 186 85 58 (telephone/WhatsApp). This agreement covers private transfers and chauffeur-driven hourly hire in Türkiye. Hotels, tours and airline crew corporate services require separate terms. Anyone booking for others must pass the conditions to passengers.
2. Booking and advance information
The summary shows the route, pickup and any return time, category, passenger count, extras, total and payment method. It and the written service confirmation form part of this agreement. A request is not availability confirmation; service is confirmed by Muber’s written acceptance. Times are Türkiye local time (UTC+3). Submit requests at least two hours before pickup. Using an assigned carrier does not remove Muber’s statutory responsibilities.
3. Price and payment
The accepted price includes applicable taxes and the services, tolls and extras in the offer. Extra stops, changed destinations or additions require an agreed price before supply. Cash bookings have the unpaid total collected in the vehicle; for partial payments only the balance is collected; fully paid services are not charged again. Collection currency and any conversion are disclosed before payment. This website currently accepts cash bookings only and does not collect online payments. Prepaid provisions apply only where a prepayment is separately expressly agreed and actually received. This agreement does not authorise unspecified or automatic later card charges.
4. Flights and meeting
Supply the correct flight number, date, airport and reachable telephone number. Notify support promptly of changes, cancellation or diversion. Flight data may be delayed or unavailable. Continuing the form does not confirm a changed airport; changes require availability and written agreement. Contact support before leaving the meeting point if you cannot find the driver.
5. Included and additional waiting
Airport arrival pickups include 90 minutes from the aircraft’s verified actual landing time: 60 minutes plus a 30-minute buffer. Scheduled landing time is not used to shorten this allowance when a flight is delayed. Hotel pickups include 15 minutes from the confirmed pickup time. Waiting at other addresses is specified in the written confirmation. Driver lateness does not reduce the passenger’s allowance. Extra waiting depends on vehicle and operational availability; its duration and price must be quoted in writing and accepted before it starts. No undisclosed retrospective waiting charge applies. Declining paid waiting does not by itself mean the customer is unreachable.
6. Free cancellation at least 24 hours before pickup
All transfer and hourly-hire bookings may be cancelled free when cancellation reaches support at least 24 hours before confirmed pickup; exactly 24 hours qualifies. Sums received for the cancelled service are refundable. Contact booking@mubertravel.com or +90 530 186 85 58 with your reference and keep the message and acknowledgement. A separately scheduled return leg is assessed against its own pickup time.
7. Late cancellation and payment status
For cancellation less than 24 hours before pickup, the agreed service price is payable for fully or partially prepaid bookings, subject to mandatory consumer rights and unfair-term controls. Full prepayment is not refunded. Partial prepayment is credited toward the price and the remaining balance may be requested separately; no automatic additional card charge is authorised. No late-cancellation fee is demanded for a fully cash booking with no prepayment. These provisions do not apply against the customer where Muber is responsible for non-performance or a mandatory refund right applies.
8. No-show
Operations may confirm a no-show only after establishing that the driver attended the correct point on time, the applicable included waiting elapsed, the passenger was absent and reasonable documented attempts through the supplied contact channels failed. Arrival, waiting and contact records are reviewed. Driver absence, incorrect company instructions or an agreed time change must not be treated as passenger no-show. A confirmed no-show has the consequences in section 7: the full service price for prepaid bookings after crediting payments received, and no no-show fee for a fully cash booking without prepayment.
9. Refunds and changes
Free cancellation and refunds for service Muber cannot provide are processed without undisclosed commission, to the original payment method and currency where possible, without delay and within applicable statutory periods. Bank processing may affect when funds appear; support supplies the refund status on request. Date, route, vehicle or extra changes require availability and acceptance of a revised offer. The 24-hour cancellation policy is a contractual benefit; a general 14-day distance-sales cooling-off right is not promised for passenger transport. Mandatory rights remain unaffected.
10. Vehicle, capacity and safety
Images represent a category rather than a guaranteed make or individual vehicle unless expressly promised. A replacement must meet the agreed capacity and standard; a material downgrade requires customer acceptance and a suitable price adjustment. Declare passengers, luggage, bulky items and child-seat needs accurately. Capacity and safety limits must be respected, including seat belts and safety instructions. Smoking, unlawful items and dangerous conduct are prohibited. Damage or exceptional cleaning claims require evidence and reasonable documented costs.
11. Hourly hire
Hourly hire is within Istanbul with a two-hour minimum and 20 included kilometres per hour: two hours include 40 km and ten hours 200 km. A planned route above the allowance requires a longer booking. Extensions or changes during service require availability and an agreed additional price before supply. Hourly hire does not automatically include intercity travel.
12. Disruption and responsibility
Journey times are estimates; allow sufficient time for airport procedures. Muber exercises reasonable professional care, communicates disruptions and seeks suitable alternative transport after a breakdown. Road closures and extraordinary events may require safe alternative routing without authorising undisclosed fees. Ordinary traffic or planning failures are not automatically force majeure. Unprovided service is refundable; other mandatory remedies and liability that cannot lawfully be excluded remain protected.
13. Acceptance, records and disputes
The summary and agreement are provided before submission. The accepted version and time are recorded with the request; a copy is sent in the booking email. Later amendments do not alter previously accepted conditions. Personal data is handled under the separate privacy notice; acceptance is not marketing consent. Turkish law applies subject to mandatory consumer protections. Eligible disputes may be submitted to consumer arbitration committees or consumer courts under applicable procedures, including mandatory mediation where required. Contact support with your reference for complaints.