Service Delivery and Meeting Conditions

Confirmation and preparation

Submitting a request creates a reference. Receipt of a request is not vehicle availability confirmation; our team confirms service in writing. Check your contact details and email inbox, including spam.

Review the confirmed date, Türkiye local time, airport, addresses, category and capacity. Report errors before service. Meeting instructions and any driver/vehicle details are supplied as part of operational preparation.

Airport meeting

Meet at the accessible meeting point supplied to you. Name-board service uses the name in your booking. An ordinary transfer does not include restricted-airport access, priority passport processing or special terminal escort unless separately confirmed.

Tell support before included waiting expires if passport or luggage procedures take longer. Additional waiting depends on availability and an accepted price, rather than an unlimited waiting guarantee.

Luggage, children and accessibility

Select sufficient capacity and declare bulky luggage or equipment in advance. Choose the appropriate child seat, infant carrier seat or extras. Do not put medical reports or unnecessary sensitive information in notes.

Operations may request necessary equipment-fit details. For accessibility needs, obtain confirmation before assuming a standard vehicle is suitable.

Delays, breakdown and contact

Map times are estimates. Allow for airline check-in and gate closing times. Safety and traffic rules cannot be breached to recover lost time.

If the driver cannot be reached or does not arrive, contact support with your reference. We seek suitable alternatives after a breakdown; refunds and other remedies follow the agreement and mandatory law.

Lost property

Check belongings at the end of the journey. Report lost items with your reference and a description. Ownership and return arrangements must be verified; any delivery cost is disclosed in advance. A lost-property request is not an automatic payment authorisation.